We understand plans change. Here's how cancellations work on UrboEase.
You can cancel a booking free of charge at any time before a professional has been assigned and dispatched to your address. You'll see this cutoff clearly in the app when you view your booking.
If a professional has already been assigned and is on the way, a small cancellation fee may apply to cover their travel time. This amount is shown in the app before you confirm the cancellation — there are no hidden charges.
If a professional fails to arrive within a reasonable window of your scheduled time without notice, you're entitled to a full refund and we'll help you rebook immediately, free of any rescheduling charge.
You can reschedule a booking to a new time slot directly from the app, subject to the same cutoff windows as cancellations.
If you believe a cancellation fee was charged incorrectly, contact our support team at tech@urboease.com or call +91 90195 85547 and we'll look into it.
