If something about your booking didn't go as expected, here's how refunds work.

When You're Eligible for a Refund

• The professional did not show up for a confirmed booking
• The service was cancelled before the applicable cancellation cutoff
• The work performed was materially different from what was booked

Partial Completion

If a job was partially completed before it had to be stopped (for example, a part wasn't available), you'll only be charged for the work actually done, and the remainder will be refunded.

How Refunds Are Processed

Approved refunds are issued back to your original payment method. Depending on your bank or payment provider, it can take 5–7 business days for the refund to reflect in your account after it's processed on our end.

Disputing a Charge

If you believe you were charged incorrectly, contact our support team within 7 days of the booking with your booking ID, and we'll investigate and respond within 2 business days.

Contact

Reach us at tech@urboease.com or call +91 90195 85547 for any refund questions.